Legal
This policy explains how to request a review of a charge or consultation issue. Last updated October 19, 2026. If a session did not work as expected, contact support@astrozomic.com with the session or transaction reference.
You are charged per minute only after the astrologer accepts your request, and billing stops when the consultation ends. Charges are generally final once the service has been delivered. If a technical issue interrupted or prevented a session, contact support within 24 hours so the team can review the session record. Include the date, astrologer name, and session reference if available. A review is not a guarantee of a refund.
Top-ups are paid through Stripe’s secure checkout on the website or from the app. Unused wallet balance is not ordinarily refundable to the original payment method. If you believe a top-up was duplicated, unauthorized, or not credited, contact support with the transaction reference so it can be checked. Any rights that apply under local law are unaffected by this policy.
We may ask for additional details needed to locate the payment or session. Approved adjustments, if any, are made to the relevant account or payment method as applicable. Do not email full card numbers, passwords, or one-time codes.
For cancellation before a scheduled appointment or a pending request, see the Cancellation Policy. For help, visit Help Center.
