Legal
This policy describes cancelling scheduled appointments and instant consultation requests. Last updated October 19, 2026. If you cannot find the cancellation option, contact support@astrozomic.com.
An upcoming appointment may be cancelled up to two hours before its scheduled start. Where eligible, the amount is returned to your platform wallet. Check the booking status and any cancellation details shown with the appointment.
An instant chat or call request can be cancelled while it is still pending. Once the astrologer accepts and the consultation begins, it cannot be cancelled as an upcoming appointment. If a technical issue affected the session, contact support for a review under the Refund Policy.
Use the cancellation control shown for the appointment or pending request in your account. Confirm the status afterward. If the control is unavailable or the cancellation does not appear, email support@astrozomic.com with the booking reference. Refund timing can depend on the payment method and is handled under the refund policy.
